VRS Changes Encrypted Email Service Provider

December 2023
text reading email encryption

Starting December 12, VRS will begin using Proofpoint secure mail, replacing the Zix service for securely submitting forms and related documents to VRS by email.

If you currently use encrypted email to submit forms to VRS, or would like to start doing so, you will need to register with Proofpoint the first time you send encrypted email using the new provider. Be sure to use your work email address.

Take a few minutes to review this job aid for instructions on setting up a Proofpoint account, or using your employer’s Proofpoint account, if available, to send VRS forms securely.

Using Proofpoint, you can submit any VRS form you previously faxed to VRS. Please note that the system is automated and cannot accept additional correspondence or questions. Proofpoint encrypted email is not available for use by members or retirees. However, you can securely email forms to VRS on their behalf.