Employer Update

For instructions on submitting payments to Voya, refer to the Payroll section of DCP Resource Center for VRS Employers. There you’ll find a step-by-step guide to updating payroll deferrals, processing contributions and making payments to VRS defined contribution plans.

You will complete a contribution submission file in Voya’s Sponsor Web or submit a batch contribution file each time you run payroll.

Voya offers Plan Administration Resources to help guide you through the process, including:

• Sponsor Web User Guide
• Voya PayCloud Instructions
• Remittance Instructions – ACH Credit and Wire
• Sample Hybrid Deferral Change Report (opens as a Microsoft Excel file)
• Sample 457 Deferral Change Report (opens as a Microsoft Excel file)
• Payroll System Training Recording

Submitting contributions in a timely manner ensures that funds are invested for the member’s benefit. If contributions are delayed, an employee’s investment earnings may be affected, and the employer may be assessed penalties.

To avoid delays, be aware of these common – and easily prevented – errors:

• Submitting an ACH credit or wire that does not match the total amount in the contribution file.
• Including a negative contribution in a file to correct an erroneous amount that posted more than 14 business days earlier, and/or not depositing sufficient funds in the employee’s account to cover the negative amounts.
• Not including required data fields in the contribution file.

Questions?

• Email dcpersupport@voya.com
• Call the Employer Support Center at 844-570-1482 (option 2)