Retirement Counseling Center Moves to Henrico County
It’s never been easier to meet with a VRS counselor with the opening of a new in-person location and a range of appointment options.
The VRS Retirement Counseling Center recently moved from downtown Richmond to the Reynolds Office Building at 6641 W. Broad St. in Henrico County. The new space offers convenient parking with proximity to public transportation and Interstate 64, allowing VRS to better serve you. VRS’ administrative and investment offices will remain in downtown Richmond.
When you have questions about VRS benefits, you have options for getting answers. Make your first stop the VRS website, where you can access helpful resources like your myVRS account, the Retiree Handbook and information on the health insurance credit, cost-of-living adjustment, direct deposit schedule and more. If you need more assistance, consider one of these services:
One-on-One Counseling Appointments
Meet with a counselor to discuss life insurance options, navigating significant life changes such as divorce or returning to work, and other questions about your VRS benefits in retirement. Schedule a one-on-one appointment. Counseling hours are 8:30 a.m. – 4 p.m. Monday through Friday. The following choices are available:
- Virtual appointments.
- In-person appointments.
- Limited in-person assistance on a first-come, first-served basis. Appointments strongly encouraged.
Get directions and parking information.
Assistance by Phone or Email
Contact VRS by email or by phone at 888-827-3847. If you need assistance with your VRS Defined Contribution Plans, call 877-327-5261.
