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Get Ready – Transition to Voya Begins Later This Month
VRS officially switches defined contribution plan record-keeping services from MissionSquare Retirement to Voya Financial (Voya) on January 1, 2025.
| Date | Activity |
|---|---|
| December 20 (after 4 p.m.) |
Transition period starts at MissionSquare Participant account access is restricted, and plan accounts begin to transfer to Voya. |
| December 24 (after 1 p.m.) |
Contribution Blackout Last day for MissionSquare to process contributions. |
| Week of January 6, 2025 | Transition period ends. Participant accounts are live at Voya. Full account access and transaction capabilities will be available online and by phone. |
How You Can Prepare for the Change
Learn how to remit contributions, download deferral change reports and navigate Voya PayCloud by attending an online training session this month. The 90-minute session will cover:
- How to log in and navigate into the system.
- How to upload a file and use the system.
- How to troubleshoot and who to contact for specific issues.
Register for one of the following:
- December 3, 10-11:30 a.m.
- December 5, 2-3:30 p.m.
- December 10, 2-3:30 p.m.
- December 12, 10-11:30 a.m.
- December 17, 10-11:30 a.m.
- December 19, 2-3:30 p.m.
- January 7, 10-11:30 a.m.
- January 14, 2-3:30 p.m.
Prepare Employees for the Change
Encourage employees to attend a transition information session hosted by Voya. Multiple days and times remain available, as well a recorded webinar.
Schedule a customized, onsite session for your employees. Email DCP Plan Coordinator Dajon Johnson.
Voya has created informational fliers and sample email content to assist you in promoting either type of session. These materials are available for download from the Participant Communications tab at the top of the Employer Transition Website dcpemployers.varetire.org.
Need more information?
- Bookmark dcpemployers.varetire.org to stay informed throughout the transition to Voya.
- Call the Voya Employer Support Team at 844-570-1482 from 8:30 a.m. to 5 p.m. ET Monday-Friday.
- Email the DC Plans Retirement Coordinator at DaJon.Johnson@voya.com.
Website Changes
You’ll notice website changes in step with the record keeper transition:
- The VRS website for members and the website for VRS employers now include a hybrid plan overview webpage with information on both the defined benefit and defined contribution components of the plan.
- In January, the Voya participant website will feature a similar hybrid plan overview page, along with webpages for each VRS defined contribution plan.
- The Hybrid Retirement Plan Resource Center for Employers will merge with the defined contribution Voya site for employers.
